Skip to content

Online self-service gaining in popularity with physician practices

January 17, 2011

Consumers can already go online to check the availability of airline tickets, hotel rooms, concert tickets and restaurant reservations – and increasingly, patients are now able to schedule an appointment with a physician over the internet. The technology hasn’t quite hit the mainstream, but the practice is trending that way.

According to USA Today, approximately 16 percent of family doctors used online scheduling in 2009, up from 6 percent in 2005.

Patients can visit medical websites and see appointment calendars in order to identify physicians who have availability, take their insurance coverage and are located near their homes. The online process gives power to the patients and helps eliminate multiple calls to doctors’ offices and waiting on hold while office staff check for openings.

The technology is becoming more popular for many reasons, says the news source. Practices save on overhead costs and can attract more patients by offering online scheduling, while patients feel they have easier access to the healthcare they need.

The Sage Intergy Practice Portal allows patients to request appointments, ask for prescription refills and send questions to the practice. Those inquiries are then routed through Sage Intergy or Sage Intergy EHR to the staff member that is responsible for completing those requests. This online process gives power to the patients and helps eliminate multiple calls to doctors’ offices and waiting on hold while office staff research their requests.

Practice portal technology is becoming more popular for many reasons, says the news source. Practices save on overhead costs and can attract more patients by offering online self-service options, while patients feel they have easier access to the healthcare they need. Practice portals also an option for achieving patient communication objectives as outlined in the ARRA stimulus incentive program.

Advertisements
No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: