How to Clean Your ID Scanner with Sage Intergy

Jeff Weaver
Field Technician, Sage

Sometimes Sage Intergy clients report having issues with ID card scans which are blurred or incomplete. There is a simple solution for this that involves getting out that box that the Card Reader Scanner came in:

• Try to remember where you stored this box
• Once you have found the box, inside it there should be two items.
• One is a calibration page
• The other is a cleaning sheet. This cleaning sheet is about the size of a 4×6 photo and looks and feels like a stiff dyer sheet.

To clean the Card Reader Scanner, open up a patient in Sage Intergy.

• Click on Photo ID.
• Click on Scan.
• Get the cleaning sheet ready. (You may place a few drops of alcohol on the sheet if desired.)
• Insert the cleaning sheet into the scanner.
• Click on Calibrate.
• Click on Clean.

The cleaning sheet will move back and forth through the scanner. Once this is complete, you should see an improvement in the quality of scans. You may have to do these two or three times if scanner has not been cleaned on a regular basis.

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