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Vitals in Sage Intergy EHR are only displaying two digits, when it should be three. How can I correct that?

August 31, 2011

By Mike Bruzas
Field Services Engineer, Sage

Question: I only see vitals, such as blood pressure, displaying two digits when three were entered in Sage Intergy EHR? Why is this and how do I fix it?

Answer: Usually this means that the display font size needs to been changed to normal or default. Once this is reset everything should display correctly. Here are some quick steps you can take to reset your font size.

How to Change the Font Size in Windows XP

  1. Right-click an open area of the Windows Desktop and then click “Properties” to open the “Display Properties” window.
  2. Click the “Appearance” tab.
  3. In the drop down list labeled “Font Size”, select the normal size.
  4. Click “OK” to save the change and exit the “Display Properties” window.

How to Change the Font Size in Windows 7 and Vista

  1. First, right click on your desktop and click, “Personalize.” Alternatively, you can go to Control Panel -> Appearance and Personalization -> Personalization.
  2. In the “Personalization” window, go to the left pane and click on “Adjust font size (DPI).”
  3. Choose the default scale of 96 DPI.
  4. In the “Custom DPI Setting” window you can select the desired percentage for the DPI increase. You have the following options: 100% for the normal size of 96 DPI, 125% for 120 DPI, 150% for 144 DPI and 200% for 192 DPI. For Sage Intergy and Sage Intergy EHR make sure this is set to 100%.

Note: If you set the DPI higher than 96 and you are running Windows Aero, the text and other items on the screen might appear blurry in some programs that are not designed for high–DPI display in Windows Vista. You can avoid this issue by using Windows XP style DPI scaling.

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